Most areas of your business may be working well. However, you may have a specific area that you are struggling with and just can’t seem to get a handle on. This process includes a root cause analysis of the issue, as well as, recommendations on how to eliminate the issue.
This could be:
Administrative workflow – Identify bottlenecks* that interrupt the smooth flow of information to get the service or product to your customer
Production workflow – Determining if your service or product follow a logical and smooth path to the customer
Inconsistent Service or Products – Are there inconsistencies with staff, service or products (ask about my example of inconsistent service)